- विज्ञापन -
In a shocking video surfacing over the internet, a young passenger was seen being harassed by the staff in a 3rd AC compartment of the Indian Railway.
According to the reports, the man seen in the video was travelling via Hemkunt Express (Train No. 14609). He is identified as Vishal Sharma. He is a travel vlogger with over 8 lakh subscribers on his official YouTube channel.
Reportedly, he was allegedly assaulted by railway pantry staff after he filed a complaint about the overcharging of food items and packaged drinking water.
The video of the incident was posted on the micro-blogging platform X by @Mrvishalsharma with the caption, “This is The Passenger Security in 3rd AC of Indian Railway #shame. When I complained about overcharging in the Train by Pantry, an attempt was made to kill me.” He also wrote his PNR number and train number.
In the video, the passenger, traveling in 3rd AC, asks for a different brand of packaged drinking water.
The pantry staff responds, “Yehi mila,” which translates to “We have only this.” Sharma then tells him to keep the ₹15 bottle as well, after which the pantry staff murmurs something and walks away. The vlogger then shows the bottle to the viewers and reads the label aloud: “Wavy Wonder Aqua.”
He then says, “This water isn’t good for the body, but a thirsty traveler drinks it anyway—and even that is being sold for ₹20.”
Later in the video, Sharma highlights another instance of overcharging: a cup of coffee, which is supposed to be sold at ₹10 as per the standard pricing set by Indian Railways, is being sold at double the rate. Next in the video, Sharma claims that a pack of instant noodles, which typically costs around ₹40, is being sold for ₹50.
The video has been making several rounds on social media, igniting the issues of over pricing, poor hygiene and passenger security with in Indian Railways.
This is to be noted that the travel vlogger Vishal Sharma filed a complaint through the railways app and receives a response. The message reads with the closing remarks of the Indian Railways.
Passenger has been attended and, as per the passenger, the service provider is selling local water named Wonder Aqua in the train for ₹20. The matter has been apprised to the concerned authorities for suitable action.”
The video then shows the lights turned off as Sharma lies on his upper berth. A pantry staff member can be heard repeatedly asking him to come down, stating that someone from the control room has come to meet him.
After multiple calls, the staff member switches the lights on. At this point, it becomes evident that there are a total of three pantry staff present. Then one of the pantry staff starts pulling Sharma’s leg, while the other continues to call him down. Then the staff who was indulging in dialogue with Sharma asks his colleague to pull him down.
To which, Sharma continues to respond, “Maine sirf Complaint Kri Thi”.
This incident has sparked widespread outrage and raised serious concerns about the deteriorating conditions of Indian Railways. It has further has ignited discussions about passenger safety, service quality, and accountability within the railway system.
Call for Reform
The Vishal Sharma case is not an isolated event—it reflects deep-rooted problems within the railway system. From poor hygiene and service quality to security lapses and mismanagement, passengers continue to face avoidable hardships.
If Indian Railways is to maintain its reputation as the lifeline of the nation, it must prioritize passenger safety, service transparency, and strict regulation enforcement.
This incident should serve as a wake-up call for authorities to implement meaningful reforms and ensure that passengers can travel without fear, inconvenience, or exploitation.
