- विज्ञापन -
In a recent incident that took place on Air India express flight has raised significant concerns among travelers when a Gurugram-based man travelling from Delhi to Bhubaneswar shared some pictures from the flight showing visibly distressed passengers coping with extreme heat.
In a now-viral post on LinkedIn, a user identified as Tusharkant Rout shared his ordeal on flight IX-1128 from Delhi to Bhubaneswar. He alleged the malfunctioning of air conditioning system on board for almost two hours, which made the cabin conditions extremely uncomfortable for the travelers.
He described the situation as critical, Rout shared that the flight took off around 4 Pm and passengers onboard has been struggling to face the heart of cabin.
“The AC is not working, and passengers are facing unbearably hot conditions while flying. One of the passengers’ health became very serious,” he wrote.
He also said that several passengers raised complaints during the flight and urged the airline to treat the incident as a priority. “Please take this matter seriously so that such situations don’t happen again in the future,” he added, sharing images of passengers sweating and visibly uncomfortable.
Meanwhile, replying to the post, the airlines expressed their apology, explaining that the AC may feel less effective during boarding and taxiing due to operational constraints such as open doors and limited power supply. However, it insisted that the system becomes fully functional after take-off.
“We’re sorry for the delay and any discomfort you experienced. We appreciate your feedback and remain committed to improving our services,” the airline said in its response.
Several LinkedIn users flooded Rout’s post to express their concerns. They called for better safety and service checks before flights depart. “Was the inspection not done before take-off, or was the checklist filled randomly?” a user asked.
Another user shared a personal experience, saying, “My recent flight was terrible. Passengers behind me were creating a nuisance, and when I complained, the staff ignored it. Even the food I pre-booked was served cold.”
“This has happened to me too on a recent flight from Kolkata to Port Blair. If these issues persist, they risk losing loyal customers,” one of the users said.
Similar Incident Happened in 2025
Earlier in April 2025, A woman passenger on board an Air India Express flight from Pune to Jaipur fell ill due to a malfunctioning air conditioning system, forcing the aircraft to abandon takeoff and return to the bay.
The incident occurred when the flight (IX-2714) was taxiing for takeoff around 7.45 pm.
There were around 150 flyers on board the aircraft around the time. The faulty airconditioning system had left flyers sweating in the cabin.
While sharing their experiences, one of the passengers shared, when they on boarded the flight was extremely stuffy, and there was no airconditioning. After around 15-20 minutes, the flight started to taxi towards the runway. Just then, a female passenger started feeling unwell due to the heat and almost fainted.
