- विज्ञापन -
Chandigarh, July 14: The Consumer Court of Chandigarh has held SpiceJet Airlines guilty of deficiency in service for sending the luggage of a passenger travelling from Delhi to Ahmedabad to the wrong place. The court has ordered the airlines to pay a compensation of Rs. 10,000.
Complainant Saheb Payal, a resident of Sector-47C, Chandigarh, said that he was going to take an exam at Gujarat Flying School, Vadodara. For this, he had booked a ticket from Delhi to Ahmedabad with SpiceJet. But during the journey, his luggage was sent to some other place, due to which he had to face a lot of trouble.
After hearing the case, the court held that the complainant’s service was disrupted due to the negligence of the airline and SpiceJet would have to pay compensation for this.
I did not get my luggage when I reached Ahmedabad
According to the complainant, he travelled from Delhi to Ahmedabad on the scheduled date but when he reached Ahmedabad he noticed that his luggage was missing. When he immediately informed the airline staff, he was asked to file an irregularity report (IR).
Payal told that she had to leave for Vadodara immediately, but due to non-availability of luggage, she had to leave for Vadodara airport by taxi without luggage. The next day she was told that the luggage had been sent to Bangalore by mistake and would be returned in 2 days.
The airlines gave clarification, the court did not accept it
SpiceJet Airlines responded that it is not responsible for the delay in delivery of passengers or baggage. The airlines cited Rule 13(3) of the Air Transport Act, 2012 and said that if the baggage is returned within 7 days, there can be no deficiency in service. It claimed that the complainant was not entitled to any compensation as the baggage was returned within two days.
However, the consumer court rejected the airlines’ arguments and held that the passenger had to travel to Vadodara without luggage, causing him great inconvenience. The court said that this was a case of negligence in service, and due to this the victim suffered mental distress.
