Punjab Police launch unified emergency response system by dialing 112

August 21, 2025

Chandigarh:  With the aim to make emergency services more accessible and efficient Police in Punjab Police on Thursday said that they have integrated the National Highways Authority of India (NHAI) helpline ‘1033’ and the cyber crime helpline ‘1930’ with the dial 112, state’s unified emergency response system. 

This integration now allows citizens to simply dial ‘112’ to report highway accidents, breakdowns, and hazards, as well as financial frauds and cybercrimes.

The initiative, implemented under the directions of Punjab Director General of Police (DGP) Gaurav Yadav, brings multiple critical services under a single-window platform, ensuring quicker and easier access to support.

Earlier, people had to call at specific helpline number to report fraud or road accident, making difficult for them to memorise different helpline numbers.

112 was used to report crimes

Till now, ‘112’ helpline was only used to report different crimes happening across the state.

“Now, whether you are a road user in distress on a highway or a victim of cyber fraud, a single call to 112 is all it takes. Your case will be instantly transferred between systems for faster action, eliminating duplication and cutting delays,” said Special DGP (Law and Order) Arpit Shukla, who has been directly supervising the dial ‘112’ service.

He noted that all highway distress calls dialing either ‘112’ or ‘1033’ are now linked in real-time to both police resources and the NHAI, ensuring prompt action.

Victims of cybercrime can also dial ‘112’ or ‘1930’

The victims of cybercrime can also dial ‘112’ or ‘1930’, where their complaints are directly registered into the National Cybercrime Portal by specially trained cyber dispatchers stationed at the dial ‘112’ control room.

Terming dial ‘112’ as the nerve centre of Punjab’s emergency response, Special DGP Shukla said this integration has transformed it into a truly unified platform covering police, fire, ambulance, disaster, highway safety, and cybercrime under one roof.

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