Zomato has introduced a cash-on-delivery fee of Rs 5 to Rs 20 for customers, adding a new charge as competition in India's food-delivery market intensifies.
New Delhi: Food delivery platforms Swiggy and Zomato have rolled out higher incentives for its delivery workers during peak hours and year‑end days amid a nationwide strike call by gig and platform workers. The incentive push follows calls by delivery worker unions for strikes on December 25 and December 31 to protest pay, working conditions.
New Year’s Eve celebrations across India are likely to face major disruptions as thousands of gig workers associated with leading delivery and e-commerce platforms prepare for a nationwide strike on Wednesday. Delivery partners working with companies such as Zomato, Swiggy, Blinkit, Zepto, Amazon and Flipkart have announced plans to log off their apps or significantly.
India’s gig economy, driven by platforms like Zomato, Blinkit, and Swiggy, has revolutionized urban convenience, offering round-the-clock food and grocery deliveries. Yet, for delivery riders in various Indian states, this ease comes at a steep cost. Violent attacks, thefts, and harassment are now routine, especially during night shifts, leaving workers vulnerable with little support from.
Zomato Co-founder and CEO Deepinder Goyal on Friday said that over 20,000 company's delivery partners across 31 cities are fully equipped to provide medical aid in roadside emergencies.
